The Resident Experience Is Changing: Why Buildings Are Moving Away From App-Based Intercom Systems

A resident-focused look at why app-heavy intercom systems are declining in popularity and why app-free access delivers a better everyday experience.

Introduction

As digital tools multiply, residents are becoming more selective about the apps they use. While app-based intercoms were once seen as innovative, they now create barriers for both residents and visitors. Buildings are recognizing that the most effective access systems are often the simplest ones—those that eliminate unnecessary steps and reduce friction.

Why App-Based Systems Create Challenges

The Growing Problem of App Fatigue

Residents are inundated with apps, and many are unwilling to download another one for something as routine as answering a buzzer. App crashes, login issues, and software updates make the experience feel more complicated, not more convenient.

Barriers for Visitors and Deliveries

Visitors and service providers expect quick access. Requiring them to download an app or navigate technical steps slows the process and impacts their overall impression of the building.

How App-Free Access Improves Everyday Use

Frictionless Entry for Everyone

App-free systems allow visitors to connect instantly, using the tools they already have. Residents receive calls directly to their phones without needing additional software, reducing confusion and streamlining entry.

More Inclusive and Accessible

Conclusion

As expectations evolve, buildings are seeking access systems that prioritize simplicity and universal usability. Moving away from app-based intercoms creates a smoother, more reliable, and more enjoyable experience for residents and visitors alike.